How to build customer loyalty with CallBall
We live in the age of speed and mass market. There are more and more me-too products, there is more and more competition, more and more investment in promotion, thus more and more questions from the potential customers.
Well, let’s suppose you brought your customers to the website. But they want details. And you have to be here and answer them, otherwise you risk losing your website visitors.
In 2020, customers put quality service and consulting first. Even if you don’t have the product your client is looking for in the stock at that time, but you are ready to find it and deliver it quickly or even recommend another place where your visitor can find the product, be sure that this customer will definitely return to you next time.
Chatbots are a powerful loyalty tool. How do they work?
First of all, depending on the interests of the visitors on the website, there are different types of chatbots:
Information chatbots. They answer a number of people's frequently asked questions.
Lead-generating chatbots. Their role is to collect personal data and create a database for the subsequent conversion of visitors into customers.
3 in 1 chatbots. They answer questions, generate leads and provide technical support.
Of course, there are also other varieties of chatbots and yet, how do you know which one to choose?
In order not to get lost in your choice, we recommend CallBall, which solves the biggest problem, which is not covered by any of the chatbots we listed above, namely: CallBall gives you the opportunity to answer questions personally, and delivers all the messages even when you're offline. Thus, you don’t miss any message and can always come back with an answer for your visitor.
This is how you can build customer loyalty with CallBall:
- Give people the freedom to choose the messenger they like.
- No need to ask for their personal data.
- You don't depend on operators. You can answer the questions yourself and always have access to your client through his/her favorite messenger.
- You get to know the client's profile better and you know where to find him/her to propose an offer.