
What is a chatbot and what is different about CallBall
What is a chatbot and what is different about CallBall
Worldwide statistics show that the number of chat/messenger users exceeds the number of social network users. By this we understand that people's need for communication is bigger than their need for entertainment.
In 2020, it is difficult to find a website with no chatbot. But what is it and why now is the time for an upgrade?
Simply explained, a chatbot is a software program that integrates with a messenger on your website and can simulate a conversation with a real person. Moreover, a robot like this can answer your visitors’ questions on the website or even anticipate their questions. In this way, you maintain communication with your customers and you can even set some prepared answers from the list of frequently asked questions.
What is CallBall and why it’s not just a chatbot
Ordinary bots connect with only one type of messenger. This means that you differentiate your potential customers and neglect the preferences of some of them. People want sites that load quickly and which offer them simple possibilities to get in touch with the manufacturer.
CallBall is more than just a chatbot. It is a software that you can install by yourself, without the help of IT professionals. What are the main advantages of CallBall, which differentiate it from a regular chatbot:
- CallBall integrates a button to your phone number on the website and 5 messengers at once (Facebook Messenger, Viber, Telegram, WhatsApp, Gmail).
- Allows installation of one or several messengers.
- Can be customized in the color of your brand (any color you like).
- Allows you to change contact details: phone number, email address.
- Allows your visitor to choose the messenger he/she likes to get in touch with you.